Secure Shopping

tutti.co.uk has been selling online to satisfied customers for over 12 years. Your purchase is guaranteed and we follow strict security procedures to ensure that your details are safe and protected at all times.

Your guarantee

Your purchase is guaranteed. We are confident you will love your purchase. If, however, the product is not what you wanted, return it to us, unused and in good condition, and we will refund your purchase in full.

How we protect your credit/debit card details

We use the latest technology and follow strict security procedures to protect your personal information and card details at all times.

We have taken every step to ensure that the use of your credit card over the Internet is handled with the highest level of security. Our secure payments provider uses secure socket layer (SSL) encryption is accredited and is recommended by the credit card clearance system NatWest Streamline who service the use of your credit card.

Our secure payments provider is a Payment Card Industry Standards (PCI) level one compliant company. The PCI data security standard was announced in January 2005 by Visa and Mastercard and is endorsed by other leading card providers.

How we protect your personal information

We use the information we collect about you to process orders. We do not sell, trade or rent your personal information to others. For more details, please read our privacy policy.

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

If you sign up for our newsletter, your email address will be retained until you choose to unsubscribe. Your email address will never be sold, traded or rented to others.

How to shop

Our aim is to provide an easy and enjoyable means of buying the CDs, sheet music, books or musical accessories which interest you. All the products can be viewed and, where available, sampled without having to make a purchase.

Categories are displayed on the left of the screen. From the category lists you can select a group of products and continue refine your search to your particular interest. For example, you may begin with Sheet Music and then further select - instrumental - strings - doublebass. At each level, a sample of products will be displayed until you reach the final level when all items within that description will be displayed.

On the top right of every page is a search box where you can enter search words which relate to composers or authors, arrangers and editors, performers, record labels, publishers, and catalogue numbers. For example, entering the name of a composer will produce a list of all CDs, sheet music and books connected with that composer.

Click on any product to display more detailed information about a product and see samples where available.

Click on to put the product you want into your shopping basket. Items already in your shopping basket will remain there while you look around for other products.

After you have put everything you want in the shopping basket you can still continue to browse the website until you are ready to buy. Click on your basket to view the contents and or to remove or change the quantities of items. The next step is to click on

A page is now displayed where you can fill your name and address, e-mail address and telephone number. It is important that you remember to select the country for despatch as this automatically sets the postal charges for the order. After completing these details, click on . If you have entered information incorrectly or forgotten to fill in any boxes, you will be prompted make corrections.

When your details have been accepted, a page will display showing the exact value of your order, broken down per item and with packaging and postal charges itemised. The total amount is what will be taken from your credit or debit card account. On this page, you will fill in your card details and when you are happy that everything about your order is correct, click on the button to

Your credit/debit card company may ask you to supply extra security details, to help protect your card against fraudulent use. Once your card has been authorised – normally 20-30 seconds – a message will display acknowledging successful receipt of your order. We will also send you an email containing a copy of your order details.

Delivery information

For information on delivery times, please see our despatch and delivery page.

If you have questions about shopping at tutti.co.uk, e-mail us at shop@tutti.co.uk or telephone +44 (0)1760 441441.

Edited 26 April 2013 by Olly Cope

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